When we talk about impact in the social sector, it is often measured in visible, measurable outcomes:- A person trained and placed in a job- Increased household income- Improved Socio-Economic statusThese are important, as they change lives in real, demonstrable ways.But over the little time I have spent at TRRAIN (Trust for Retailers and Retail … Continue reading Real Impact is in mindset shifts, not in numbers
leadership
๐ช๐ต๐ฎ๐ ๐ฐ๐ฎ๐ป ๐ป๐ผ๐ป-๐ฝ๐ฟ๐ผ๐ณ๐ถ๐๐ ๐น๐ฒ๐ฎ๐ฟ๐ป ๐ณ๐ฟ๐ผ๐บ ๐ฅ๐ฎ๐ ๐๐ฎ๐น๐ถ๐ผโ๐ ๐ง๐ต๐ฒ ๐๐ต๐ฎ๐ป๐ด๐ถ๐ป๐ด ๐ช๐ผ๐ฟ๐น๐ฑ ๐ข๐ฟ๐ฑ๐ฒ๐ฟ?
A while ago, I had read The Changing World Order by Ray Dalio, where he explores why empires rise and fall, the cycles they go through, and the impact these shifts have on the world.Back then, I wasnโt in the social sector. But earlier today, when I happened to spot the book in my collection, … Continue reading ๐ช๐ต๐ฎ๐ ๐ฐ๐ฎ๐ป ๐ป๐ผ๐ป-๐ฝ๐ฟ๐ผ๐ณ๐ถ๐๐ ๐น๐ฒ๐ฎ๐ฟ๐ป ๐ณ๐ฟ๐ผ๐บ ๐ฅ๐ฎ๐ ๐๐ฎ๐น๐ถ๐ผโ๐ ๐ง๐ต๐ฒ ๐๐ต๐ฎ๐ป๐ด๐ถ๐ป๐ด ๐ช๐ผ๐ฟ๐น๐ฑ ๐ข๐ฟ๐ฑ๐ฒ๐ฟ?
Samaaj, Bazaar, Sarkaar – A tripod for societal holy grail
I have recently completed reading โSamaaj, Sarkaar, Bazaar - A citizen-first approachโ by Rohini Nilekani, a renowned author and philanthropist. This book comprises her essays and speeches, shedding light on her philanthropic endeavors over the past several years. The central theme of the book is the paramount importance of maintaining harmony between the three pillars … Continue reading Samaaj, Bazaar, Sarkaar – A tripod for societal holy grail
Serve – A Book by BS Nagesh
Reading Serve is an edifying experience. It is not just about the authorโs proficiency of the Retail industry, but a profound exploration of ethics, customer-centricity and most importantly, service. The book delves into the essential value of serving others, in-turn offering outstanding customer experience and satisfaction. With service at its heart, the book is aptly … Continue reading Serve – A Book by BS Nagesh
Our Professional Rubicons
When Julius Caesar was the governor of Gaul, he discovered that unless he hastened back to Rome, he risked being marginalised in the power dynamics of the Roman Empire. The river Rubicon, which separated the Roman Empire from Gaul, presented him with a dilemma: crossing it would be seen as a massive revolt against his … Continue reading Our Professional Rubicons
Human-centered decision-making for Corporate Sector
Human-centered decision-making is usually an unheard of, or at most a buzzword in corporate sector. In the human-centered design process, the creators of products, customer journeys, and even policies immerse themselves in the lives and perspectives of real people. Thinking from the viewpoint of the end-user of the product or the process is inherent to … Continue reading Human-centered decision-making for Corporate Sector
Top-Down Organizational Changes and Employee Morale
In the corporate world, organizational changes are inevitable. These changes can be caused by various events, from mergers and acquisitions to restructuring and new management strategies. While some of these changes may be necessary for a company's growth and adaptation to market conditions, an approach that is extremely top-down, with limited inputs from the organization … Continue reading Top-Down Organizational Changes and Employee Morale
Tragedy of the commons & Banking Products
The tragedy of the commons is a situation where individuals or groups using a public or a shared resource (also called a common) act selfishly without worrying about the consequences and in doing so, end up hurting it. In the context of a banking product it can manifest when multiple stakeholders have access to and … Continue reading Tragedy of the commons & Banking Products
The sound of thought 